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Press Release

9 February 10

Home insurance claims for water damage top £35 million in coldest winter for decades

With the UK experiencing its coldest winter in decades, Sainsbury’s Home Insurance estimates that since the beginning of the cold snap in December the UK insurance industry has received nearly 16,000 home insurance claims linked to water damage under the category of ‘forcible/violent bursting’(1). It estimates that the value of these claims is around £35.21 million(1) and says the freezing weather conditions have contributed to many of these claims.

Ben Tyte, Sainsbury’s Home Insurance Manager, said: “There have certainly been more home insurance claims linked to water damage in recent weeks than we'd expect to see when the weather is milder. We experienced a similar surge during last year’s cold snap, but this year it has been much more prolonged and intense. Temperatures have dropped to as low as -22C (-7.6F) at night in some parts of the UK and with more cold weather predicted, we expect to see more claims linked to water damage.

"We have seen cases where people have gone away for a few days and switched their heating off and returned to terrible damage; this really is a no, no. Warm water must be kept circulating even if it's for a short period each day. Having good quality home insurance is also invaluable as with the average claim for water damage caused by burst pipes coming in at £2,218(1), if your pipes do break you may find yourself with an expensive bill that you just don’t need so soon after Christmas."

Winter Weather tips from Sainsbury’s Home Insurance:
• Make sure you have a good level of buildings and contents cover
• Find your main stopcock and make sure you can turn it off and on. If you have a water meter, the ‘off’ switch is on the meter, which is probably outside the house
• If you are away for a few days, leave the heating on a low setting as it’s advisable to maintain an air temperature of at least 10oC (50 oF)
• Ensure your pipes are insulated, especially if they occupy attic spaces, which are notoriously cold
• If you suspect a pipe may have cracked, ensure you turn the water off and call your insurer right away
• Make sure you have the telephone number for your home insurance company because many like Sainsbury’s Finance offer a 24-hour emergency helpline which can arrange for emergency / temporary repairs

About Sainsbury’s Home Insurance:
As well as being competitively priced, the bank also offers an extensive range of cover and benefits.  This includes:
• Unlimited buildings cover 
• Unlike some home insurers, Sainsbury’s Bank does not apply charges for customers paying their premiums monthly
• No-claims discount – you may be eligible if you have been claims free for 5 years or more.
• No-claims discount protection(2)
• Cover for accidental damage - even by pets(2)
..ends..

Notes to editors:
(1) Based on analysis of Sainsbury’s Finance home insurance claims between 15th December 2009 and 21 January 2010 and its market share
(2) Requires an additional premium

Sainsbury's Home Insurance is underwritten by St Andrews Insurance ltd.


Sainsbury’s Finance:
To view our latest press releases and product information, please visit the Sainsbury's Finance online media centre at www.sainsburysfinance.co.uk/media. was the first major British supermarket to open a bank, commencing trading in February 1997. Benefiting from a fantastic, trusted brand that enables us to combine the shopping experience with personal finance, Sainsbury’s Finance provides a range of quality products including insurances, credit cards, savings and loans. Our proposition is to make shopping more rewarding by offering customers great products at fair prices, while consistently rewarding shoppers for their loyalty and being easy to do business with at all times.  Our products consistently top Best Buy tables and regularly win awards for quality, price and service.

Sainsbury’s

Sainsbury’s Finance recent awards include Best Online Credit Card Provider / Best Direct Home Insurance Provider, Your Money 2009
Sainsbury's Finance is a joint venture between J.Sainsbury plc and Lloyds Banking Group.

For further information and general Sainsbury’s Finance enquiries customers can call the freephone number on 0500 40 50 60 or visit www.sainsburysfinance.co.uk to editors/webmasters
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  • Sainsbury's Finance is a trading name of Sainsbury's Bank plc, Sainsbury's Bank registered Office, 33 Holborn, London, EC1N 2HT (registered in England, no 3279730) is authorised and regulated by the Financial Services Authority.